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Joe c.

Contributor Level

Total Points
80

1 Review by Joe

  • iCracked

7/30/18

Scheduled a visit to get my screen repaired. Get my phone back and it looks great, despite the home button is sticking up past the screen a few extra millimeters... for about a day. All of a sudden my phone is clicking links and buttons for me and zooming in and out without my help. There's also dead spots everywhere. Reached out to warranty claims dept and set up appointment #2, which was at the tech's shop, 30 mins away from me. So there I was wasting my own time and money on gas driving 30 mins out of my way with a useless phone on a Saturday after finishing up an 80 hour work week, when this company's whole sales pitch is "we'll come to you" only to arrive and have the guy tell me there's nothing he can do but sell me a brand new screen and screen protector. Seems fishy. I then reach out to their claims dept again, simply asking for a refund, which got denied. At which point I used some very colorful language and told them what I thought of their crooked company. From one business to another, this is not how you treat customers, we will exhaust all other services before using them again. So unless you want a cheaply made aftermarket screen, that isn't even constructed of oem materials, just go to apple! They're a heck of a lot nicer group of people to deal with.

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