I ordered a set of linen sheets (very high-priced) for $278.80 in June, received Confirmation from the company as they collected money from my credit card, and that was the last I heard from them. They are only in business to collect money: the product (if you are lucky enough to receive anything) comes directly from China, with all labeling and documentation written in Chinese; their so-called Customer Service department is a third-party company that has no actual connection to FlaxLinens and no way to get in touch with them (just like the customer). Apparently, that's the business model of this company: take the money, then run and hide. These guys are nothing more than crooks! They should not receive a one-star rating - they should receive a jail sentence for fraud! Do not buy anything from FlaxLinens.