Visited their site to buy some wheels/tires.
After creating an account the shipping costs changed from free shipping to $170. Many other sites with better prices offer free shipping.
When I opened up live chat to ask about this and registering for military discount, I was told to call them to speak with a customer rep.
What's the point of live chat?
Also, it appears they edit their site for only show positive reviews/feedback. After visiting this site and seeing the warning about how this company offers discounts in exchange for good reviews, I am glad I told them to pack sand.
Dear Joe,
We offer free shipping for a huge amount of products but not for all of them. The shipping cost varies on the destination, that is the reason it does not pop up until the shipping address is specified. In order to check whether the shipping is free, please add your product to the shopping cart, fill out the shipping address and press "Continue Checkout". Once this is done, the exact shipping cost will be shown.
I would be happy to check it for you right away. Please provide me with the following:
An item/SKU # of a product you would like to order.
Your vehicle year, make, model, and submodel.
The shipping zip code.
Having that information, I will be able to verify the fitment and check the total cost.
I look forward to your reply at alison.rh@carid.com.
I will also be glad to apply the military discount your purchase.
Sincerely,
Consumer Relations Team at CARID.com