Jody W.

I ordered a bed set on 12/18/20, they indicated that it would be "white glove" delivery and set up within 8-15 days. After about two weeks, I hadn't heard anything about delivery being imminent and so reached out to them. You can't talk to a person, they tell you in their voicemail to send a text or email rather than leaving a message. I did so and got a response via text saying they would get back to me within 72 hours. They responded within that time frame stating that their acknowledgment of order indicated at the bottom (in a lighter font so it is easily overlooked) that it would take an additional 8-10 days due to Covid issues. After reading their BBB reviews, I saw that this happened to many people and additional delays had subsequently occurred. Not wanting to wait for 2-3 months to get my new bed, I texted them that I was only going to wait for that additional 10 days, and if they couldn't deliver my bed by that date, that I was going to cancel my order. They responded promptly by cancelling my order, saying they couldn't guarantee it would be ready in time (this was still 7 days in advance of the deadline). To their credit, they did refund my money promptly (the same day). I feel it is false advertising to continue to state on their website that they will deliver in 8-15 days when they know well and good that they will not be able to meet that promise, and automatically extend the deadline in their receipt of order (with a lighter font at the very bottom which is hard to see). The mattress may be great, I wouldn't know, as I didn't receive it. They claimed (to other people) that they were having trouble getting materials, but that doesn't change the fact that they still claim 8-15 days delivery. If you don't mind waiting 2-3 months to get a new bed, go for it.

My husband bought a pair of shoes from Pearlfeet. Many weeks later they finally arrived, but were size 7 instead of the size 9 shoes requested. I informed them of the error and asked for return information. They asked me to take a photo of the shoes indicating the size (there was no marking of the size on the shoes) and the size on the bag, which I did. Then they ignored several emails from me, finally responding by telling me to check their return policy (which was in Chinese and required a log on ID and password to access!). They indicated that I would need to return the shoes at my cost, since it didn't meet the criteria in their return policy. Needless to say, they have not sent the right size shoes nor refunded our money. On another reivew site, they have a hundred reviews, all giving the same one star review, their m. O. is to send the wrong size or to send extremely poor quality shoes. Do NOT buy from them.

Just like others here, the company is a complete scam, they doubled my order and of course charged me for both, even though I wrote them repeatedly before the order was even sent telling them to send only one pair of shoes, they went through probably 8 emails asking me to give one as a gift or would I like a different color, etc. When I received them, they again gave me a runaround to return, then ultimately told me they would only take them back if I sent it with tracking, which was going to cost me $80, more than the shoes cost! I sent them back anyway, and now they are saying they can't confirm they received the shoes back unless I have a tracking number. So, $71 lost. Crooks with abominable business practices.