I had a great experience with them! I too was Leary at first but took a chance and it was wonderful! One of. My concerns was that my purse would get caught in customs or that it would take a long time to get but nothing could be further from the truth! I've ordered purses in the US and it took longer! As for payment I didn't want to give them my credit card or banking information so I used Western Union,which they gave me a discount for using and it was easy! I did it right from home on my computer without going to a store! They gave me all the information I needed and it was easy. On top of all of this I loved my purse! It is an excellent replica! I can't believe anybody is not happy with this company.