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Jody H.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since January 2021

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1 Review by Jody

1/23/21

I ordered a mother-of-the-bride dress in December from this company. It came within 10 days, but I wasn't happy with it. It wouldn't zip up and there was a lot of padding in the bra area. It looked cheap, too. When I started to return it, I found no packing slip and no return instructions, but I immediately tried to return it since their site says you have 15 days to return. I went online and found instructions to either call them (right!), email them, or message them on Facebook. I emailed and messaged. No response for several days, then an email offering to credit me back $30 if I kept the dress. I politely emailed back that I wished to return the dress. They responded asking for PHOTOS of the parts of the dress that weren't adequate. I again emailed back and said I wouldn't do that but just wanted a return address. They wrote several more times offering hoops for me to jump through. NEVER gave me a way to return the dress. Finally, my husband called our credit card company to dispute the charges. After a few weeks to allow the company to respond, we received our $181 back. DO NOT BUY FROM THIS COMPANY.

Tip for consumers:
Don’t use if you think you’ll need to return.

Products used:
Was a dress but didn’t use.

Service
Value
Shipping
Returns
Quality

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