The customer service was awful. Staff said paid in full then changed their minds and said if we don't pay the extra we don't get the product. The warranty mentions that the foam used in the couches is not covered under warranty and no wonder. After 6 months it started failing to hold its shape. 4 years on and I'm desperate for a new couch because this one is awful. I've never had a couch be this uncomfortable after just 4 miserable years of service. Id never buy one of these again. Save your money and go elsewhere. The service is rotten and the product worse than what you'd get out of Kmart.
Nick Scali this week wasted my time asking for the paperwork, then calling me to say that they can refer me to a contractor and pay to have new foam put in. What a waste of my time that was. It's going to the curb exactly where it belongs. If their only intention was to palm off for a paid service, then they should have saved my time.