They charged me for "future orders" called "pre-booking" that I didn't request and will never use. Could not get that refunded. Lost money there. I received the paper I requested and got a 68% on it, even though I paid for distinction quality assignment. I asked for a refund because I failed the assignment, the reply was anything over a 50% is considered passing to them. They refuse to refund and threatened to call the school and publish my paper. What school allows 50% as a passing grade?!
Foreign customer service reps, not based in America as advertised on the site, difficult to deal with, not a true money back guarantee, and does not stand behind their work or the quality you pay for. Do yourself (and your grades) a favor and move on... find a different site for help with assignments. This one is the ultimate scam.
We don't resort to such cheap tricks and that too with students, so you must be understanding the gravity of the charges you are making. If what you have said is true we will start an investigation. Please share your order id.