Jodie S.

Worst customer service experience of my life, catalogue of errors from numerous customer service people including being rude to me, calling me off unmonitored numbers to cover for their colleges & then not actioning promises about refunds or gestures of good will, still waiting for a £15 refund from over 3 months a go despite chasing & supplying bank statements over & over. Following it up out of the principle of how they seem to be running their business & training their staff. Company clearly must be in trouble as they don't know what's going on internally. Stopped spending with them until I got my refund back they've launched a 3 month investigation into & still can't solve but seem to expect me to say it's okay. From my calculations they've lost £2,000 already having just moved house I will never use this brand again. Feel free to comment or reply not stopping this until I get an apology in writing plus my money back. Jodie