Do not use this site! AFTER ordering a dress for my daughter's formal to her measurements (an extra cost), I made the mistake of reading reviews - big mistake. I knew I had done the wrong thing and emailed to cancel my order straight away. After an email conversation to explain why I wanted to cancel, "Linda" said she would organise a refund.
After two months I AM STILL WAITING. I received an email yesterday from another person, telling me to be patient. I have now filled out the form with my bank to request a refund. Hopefully this will come through.