Jodie J.

Yesterday, I was sitting with my 74 year old sister when she called this company to ask if there was a shipping charge added to the price listed for a casket. The person who answered the phone said in a sarcastic tone that it depended on where she was having it shipped to and when she wanted it. My sister replied in a joking manner that she wasn't dead yet. Before she could continue the man called her 'stupid'. I told my sister to hang up the phone because she should not have to deal with such a rude company. Then the man called her back and when she answered ‘hello' he said "Hey stupid, don't you even know where you are?" I told her to hang up again immediately. She called back the next day to attempt to inform management of the issue with an employee. She got the same person who told her he was the owner and she was wasting his time with pre-planning a funeral. He continued to berate her until she was in tears. I have never seen such insulting, rude, unprofessional behavior from someone that should be providing customer service. This company's actions are appalling.