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The customer service agent was very responsive and they offered to either re-send the items or give me a refund. I didn't have to return the items. They also gave me a discount code to use for a future purchase. Overall I am satisfied with how they responded to the matter.
I have been using book outlet for about 2 years and I've never had an issue with any of my orders. Until today. I ordered two comics and ended up with a COOKBOOK and a NUTRITION BOOK. How they thought these were even related is unfathomable. I noticed that the packaging was very different from what I have received in the past so I'm wondering if they used a third party? I created a customer service ticket and await their response. I would have vouched for this company hands down, but this is extremely disappointing and I am now wary of placing further orders with them.
Jodie-ann C.'s review of Book Outlet earned 4 Very Helpful votes
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I've ordered form here many times a mever had an issue until recently. While I know this was...
I normally buy my books from another website but decided to give this site a try since it was...
Thank you so much for your kind words! I'm so glad we were able to get this sorted out!
Until next time,
NK - BookOutlet Customer Service
help@bookoutlet.com