Jodi D.

Around Christmas I signed up for JustFab because they had an offer "your 1st pair $10" so I signed up and YES I KNEW it was a subscription site. I figured I would try them out and $10 for boots is crazy. So I get the boots and no wonder theyre $10, they were a faux suede but literally felt like the felt craft paper lol and too small so I figured for the cost of returning/hassle I kept them. January came around so quickly skipped the month but next month March I called in before the 5th to cancel membership so I wouldn't get charged and they kept trying to get me to just skip which I kept saying NO then was told I was cancelled. Well it's now April 9th and I look to check my bank account and boom see JUSTFAB $39.99 CHARGE so I immediately head to their site and see another member credit from March they charged so if course I call had to keep saying customer service in order to actually speak to a rep. Which after 15mins of music "Kylie" like gets on the phone which is obviously a fake name considering the accent. Told her my dilemma and was told see sees record of my call and it says I called to cancel but rep told me the "greatness of being vip" so I just skipped the month and they can only refund "1" month back to me lol which is of course isn't true so I said no not correct I wanted to cancel account it completely that I want my money she said as if I was lying well I can review the call YESSS REVEIW I SAID I WANT MY MONEY BACK. So she tells me to hold on while she listens to it and no joke literally less than 10secs comes back on line saying she listened and I agreed to skip the month. First all I work in customer service and phone sales for 10+ years and they can't just pull up a call like that, second of all less than 10secs jump back to me after listening to a call that was a couple mins long because the lady took forever just to cancel me since she wanted me to skip. "Kylie" should've at least kept me on hold for much more than a few seconds to "review the call" to actual make it sound believable lol so I called her * bluff and told her I'd like to hear it and receive a copy as well where exactly it is written on their terms that once they take money they cannot refund it back, since that's actually against the law. So she said I need to get my supervisor to get you a copy of the call. So she then jumped back on the line with no Supervisor and said they cannot let me listen or provide me a copy of the call, but after talking with supervisor they will go ahead cancel and issue my refund since they're allowed to refund up to 2 credits so I'll be getting my $80 back and an email... UMMM YEAH YOU SHOULDN'T HAVE TOOK THE MONEY THE PAST 2 MONTHS WHEN I CANCELLED 3 MONTHS AGO! But really what a lying bunch of bul$#*!, LYING about names like I see the names on here too "snow" "kylie" when they all have Indian accents, ONLY taking a few seconds to pull up and listen to a couple minute call from 3 months ago LYING AGAIN to tell me I did call to cancel but skipped the month instead, LYING about only being able to refund 1 month credit back. SO NOT WORTH A PAIR OF CHEAP SHOES TO LIED TO, BE SCAMMED AND GIVEN A RUN AROUND. Seriously just go on Amazon if you want a cheap pair is shoes and see all the reviews/customer pictures if your want a good deal but GOOD QUALITY shoes.

*Language redacted by admin