Jodi B.’s Reviews of Berrylook & more

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Women's Clothing

“Bad quality shoes and no reply when requesting refund and return”

1/9/19

I also wish I had researched before buying.
Last time I buy shoes online.
They looked nothing like the photo on their website, and - despite ordering a size larger than my actual shoe size - they are too small.
It took ages to receive them - not the time stated on their site.
I have tried contacting their service area to get details on how to return them, but receive no reply (probably inundated with people wanting to return items).
They also have a clause saying items need to be returned within 30 days or receiving... so I don't expect to hear from them till after that time.
Order: E*******

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Helpful (3)

Thank you

Berrylook B. – Berrylook Rep Over a year old

Dear Customer,

Thank you for your order and post here.

Very sorry for the inconvenience to you.

Your order has been checked and our customer service has sent an email to your register email address jodi.bur****@bigpond.com

Please pay attention to your email box.

Thanks for your cooperation.

Any question, please feel free to contact us via review@berrylook.com