Jocelyn S.

Worst customer service ever. I simply wanted to replace my charger under their warranty because my laptop charger gave out after 4 months. I talked to someone back in July, they said they placed an order and it would arrive within the next 2 weeks. It never came so i contacted them again and they proceeded to tell me they could not do it, and connected me to "someone who could". This goose chase continued for SEVEN OTHER PEOPLE. Over the course of 2 days on both chat and phone call. (I really need the charger for school.) I was pretty frustrated by now, and finally got to someone who told me it isn't part of the warranty and I would need to purchase it (which is fine.) The previous SEVEN PEOPLE did not even try to help me resolve this issue then! Why didn't they just tell me in the first place? Never again am I buying form Lenovo as the customer service is the worst and clearly incompetent and uninformed of their own companies policies.