Jocelyne S.

Submitted my claim but the automatic process misunderstood that my claim was concerning a product I bought in June of 2021 and the system thought it was the same product that I had bought in August of 2022 which would still be under the manufacturer's warranty. So I struggled a bit trying how to contact Asurion then finally found their online chat assistant who was terrific, quick, and efficient. HOWEVER, the online initial process to file your claim is flawed. One of the fields asks to put in the name of the product but it forced you to put in "I don't know or can't find it". Then it didn't allow you anywhere to put in the order number nor the date you bought it so it rejected my claim. It mistakenly assumed I was filing a claim for the same product that I just recently bought. So, Asurion needs to get a new claim program.

I purchased a wig from them and they sent me the wrong color. Also, the wig was extremely poorly made. (Took over 2 months to receive it). I went back and forth with them via email and got no where. I wanted to return it and they tried to convince me that I had ordered the wrong color. I even sent them proof of what I ordered and they just brushed it off. The wig and it's color is so bad, that I will donate it to Good Will for someone to use for Halloween or a costume party. (The pic samples almost look like pictures of people with real hair). I'm no expert but I have 5 synthetic wigs and know how to judge quality of synthetic wigs from the inexpensive to expense. This wig they sent me is so bad that it can't even be in the class of the mainstream market of the most inexpensive wigs. I don't know about the quality of their cloths, but, WARNING, their wigs are absolutely junk.