Jo C.

I WAS CONTACTED VIA CUSTOMER SERVICE AND VIA THIS WEBSITE AFTER I POSTED THE REVIEW WHICH WAS ABOUT MAYBE A WEEK OR WEEK AND HALF AGO. I PROVIDED THEM WITH INFORMATION THAT THEY REQUESTED AND SINCE THEN I HAVE NOT RECEIVE A RESPONE ON THE PROGRESS OF CLOSING MY ACCOUNT! THIS IS VERY FRUSTRATING. I HAVE CHECKED AND THE ACCOUNT IS STILL OPEN, I SENT THEM ABOUT COMPLAINT VIA THEIR CUSTOMER SERVICE WHICH THEIR RESPONSE IS THEY WILL GET BACK TO ME IN 5 BUSINESS DAYS, THEY DON'T EVEN READ THE INFORMATION THAT IS SENT AS I HAD MENTIONED IN THE MESSAGE THAT I HAD PROVIDED INFORMATION TO THEM ETC,
THEIR CUSTOMER SERVICE IS NOT GOOD AT ALL, IT IS GOING FOR 3 WEEKS NOW AND THIS IS BECAUSE ABOUT A YEAR AGO(NOT SURE OF THE TIME FRAME) HAD REQUESTED TO DO CHANGES TO MY ACCOUNT AND NOTHING WAS DONE.

*FRUSTRATED*

I want to close my account, I have contacted Payoneer regarding this and was informed that they would get back to me in 5 business days, this was 2 weeks ago. No one has even tried to contact me and I sent another request to close my account. They have not even tried to contact me in regards to this. I have my account with them for so long and not even using it, I have been trying to change country since I moved from the country where I opened the account ( never received the card by the way and reported it) I have made no head way in changing my country so I can order a new card, so I have decided that I want to close the account. I need Help with this and they are not doing so.