jo b.

I was promised course material and exam fees to be paid, even re-sits plus dedicated tutors to offer expert advise. I was unsure of signing up and was told I had 10 days to cancel. So I looked through the material and called to cancel within the 10 days but was advised i could not cancel because i opened the material. The tutor was none existent, I got an e mail reply directing me to online websites for help there was never any advice or knowledge shared by a tutor in the company. I had to make a complaint to the financial ombusman as the company refused to pay for an exam re-sit but after getting evidence of the call where the agent promised to cover re-sits the company had no choice to cover the cost. I passed 3 out of 4 exams I had to use 3rd party websites because the training room had no tutor to help me. I have about 1 year left in my contract and the company collect over £100 from my account each month but they are not offering me the career support they promised. I last received any contact from the company 4 months ago and they have never offered me any advice on finding work. I sent them my cv last year for advice and they replied to say 'yes that looks fine' they never offered any advice. I am currently making my second complaint to the financial ombusman as they have breached the terms of my agreement by not offering the support they promised.

My advice to anyone looking at this company would be stay away.