Jo B.

I booked this flight transaction via your website on 2 March 2015 and my email confirmation stated a total price of GBP £291.33 for this transaction, made up of £139.96 for the London-Ancona outward flight, £99.29 from the Ancona-London return flight and £52.08 for your Opodo handling fee. Today I noticed in my bank account that there had been a payment taken of £105.55 for the return flight. Neither Opodo nor Ryan Air sought my approval for this extra payment. When I raised this with Paula Juan this morning at Opodo she advised me that her manager was unavailable to speak to me and that I should write a complaint on the Opodo website and take up the matter with Ryan Air. I consider that Opodo's misrepresentation of the price of my flight and Opodo's removal of money from my debit card without my approval to be dishonest and fraudulent, and I seek immediate recompense, both for the money taken without permission, and the cost of my telephone charges this morning in seeking to achieve a refund.
I am raising this matter with Ealing Borough Councils Trading Standards Officer, the fraud/disputes department of my bank and IATA. Having researched Opodo this morning I have discovered numerous complaints about your customer service.