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Joao C.

Contributor Level

Total Points
85

1 Review by Joao

  • SportsDirect

9/26/18

They sent me the Wrong sizes for 3 trainers, and even if you have my correct sizes online your customer services is refusing to send me the correct sizes for my Under Armour Thrill 3 Running Shoes Mens size 42.5EU.
And now CS not even reply anymore... BAD
The CS person dealing with this was Branagh... and now he doesn't not even reply to my last email when i sent him pictures of the trainers i ordered and the trainer you have on your website to show him that it's exactly the same model, and COLOR, that cording to him my BLACK/WITH trainers are a different product...
Reality is when I bought the trainer online i paid £28 and now they cost £37 and they just want me to pay more...
REALLY DISAPPOINTED WITH THIS COMPANY AND THIS CUSTOMER SERVICES...

When I call CS instead of email, and the lady on the line, was RUDE and RACIST, saying that this is UK and not EU and i should order by uk numbers and noting else...
The website is the one it's wrong (INCOMPETENT PEOPLE) when the guideline is saying that sizes 8.5 are (42.4EU) and them they send me the 8.5 (43EU)...
This company is really a JOKE... and people working in the CS is HORRIBLE, RUDE AND VERY UNPROFESSIONAL.

DO NOT BUY ANYTHING FROM THIS STORE, SPECIALLY ONLINE...
BAD REALLY BAD.

Service
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Returns

Joao Has Earned 5 Votes

Joao C.'s review of SportsDirect earned 5 Very Helpful votes

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