My accounts and a trust account for my sons performed poorly at Trust Point over the past 16+ years. The trust for my sons at Trust Point was not invested with an objective to minimize the high tax burden, which is almost 40% for trust accounts. Instead of investing heavily in tax free municipal bonds and other tax-free investments, Trust Point invested the trust such that the income for this trust looked good on paper but, in reality, was taxed heavily. Also, since Trust Point charges a 1% management fee (on the pre-tax balance of accounts), Trust Point is able to increase their own revenue through favoring higher return yet taxable investment strategies for trust accounts. Trust Point also charges extremely high fees in addition to their management fees. For example, Trust Point charges $850 to prepare trust income taxes and $575 per account to transfer your money/investments "in-kind" to another investment firm. As a result, the trust for my sons generated relatively low effective income over 19 years. Before opening, or transferring, any account, IRA, Roth, 401k, or trust to Trust Point, my advice is to do your homework.
Joan,
It is unfortunate that you feel this way. We have previously communicated with you regarding each of your concerns. This review and all previous correspondence has been shared with Trust Point management. We wish the best of luck in your future.