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joannl129

JoAnn L.

Lake Forest , IL

Contributor Level

Total Points
80

1 Review by JoAnn

1.2K Views
4/20/21

Ordering from Rug Studio was very easy and my rug arrived in 2 days! Unfortunately the color of the rug did not work out. Initiating a return and having to "buy" a return label is a multi step process which is not easy to navigate and less satisfactory than the ordering process.

Tip for consumers:
Returns are nothing short of abusive.

Products used:
out door rug which I am still trying to return after an hour of on line chat help, e mails sent and phone call. now I am filling out this survey which is the 3rd such survey required to initiate a return and get a discount code to help pay for the return shipping!! VERY POOR RETURN POLICY COMPARED TOCOMPETITORS.

Service
Value
Shipping
Returns
Quality

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