Always read review websites is what i'll tell myself after dealing with newchic.com. After ordering numerous items of clothing and shoes - i had to send everything back due to over generous sizing and very poor quality material, after a vast amount of emails sent asking when i'll be refunded all i get in responce is wait a few days longer as they haven't received them yet - it's been a month now since i returned everything. I've now had to get paypal involved to see if they can resolve the issue. Disappointed with newchic in all aspects
Dear JOANNE S.,
Thanks for your order and we are sorry for the inconvenience.
We are focusing on providing high-quality items for you. For the material, you can see it in the description of the product page. Regarding to the size, we have also measured the items before selling them.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
And after you mail it,please provide us the photo of the return package with it stamped and offer us the tracking number or the tracking link. We will refund to you after we confirmed the return parcel is in normal transit. Please allow 2-3 weeks from the time you mail your return for it to be processed.
Further assistance, please kindly feel free to keep in touch with the customer service. Below is the link to the customer service.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone/mobile access:
https://pwa.newchic.com/customer-service
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team