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Joanne R.

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Experience: Travel

Member since February 2020

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1 Review by Joanne

I was very disappointed when we put in the search 2 adults 2 nights in York which came up with a hotel advertised at £138!! Even if that was per night that would only have been £276!! I was charged £418:81 I rang up to be told there was nothing they could do as it was tax's I was not aware of this and feel cheated, that's £142:81 tax that's even more than it was advertised at! what adds salt to the wounds is that breakfast wasn't even included in this price, I will never use this company again
Social M. – GetARoom Rep
Joanne,We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
Carrie M. – GetARoom Rep
Joanne, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do see that your refund has been processed. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely, Getaroom

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