Joanne N.

My experience with Becextech AU was very long - and was further impacted by Holiday Closures, COVID and Australia Post delays.
Great customer support available 7 days a week but don't expect that from the warehouse!
I ordered product on 1 December and incorrect product left warehouse on 3 December
I returned the item with a provided Prepaid Express Post label
On 22 December Becextech agreed to replace the product that was incorrectly sent to me
I received the correct product on 20 January - however the quality of the item was damaged - more than I expected or paid for
I returned the item with a provided Prepaid Express Post label
On 8 February the warehouse received the product and finally on 14 February Becextech agreed to replace the product.
Compensation offered was minimal offering a plastic phone cover and screen protector
I eventually received the right product with the quality I expected on 4 March (original order placed 1 December)