Joanne M.’s Reviews of WeddingWire & more

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Wedding Planning

“Complete scam. Racket preying on engaged couples and wedding service providers”

10/31/17

"Free" vendor registration seems great as you get lots of potential business but somehow can't verify as tel. No, and email is not visible. Then come the phone calls to subscribe and when you don't, interest disappears... But get sucked in and pay $3,000 plus and you can see customer details... but suddenly - very few real enquiries. From the engaged couple perspective - beware! Registering template won't allow "Do not provide" so forced to offer services you don't. Businesses can write anything - wedding wire won't check out reality of businesses they list. And vendors beware - if you do manage a booking and the couple has an axe to grind (like didn't want to pay their bill) they can write horrid reviews and wedding wire won't fact check, Your boilerplate form reply will be "look at our terms:" or "how to respond to bad reviews". It doesn't get much worse than this - subscribe for free service at your peril. If you subscribe it is impossible to cancel or get any $ back. Take it from a company out of business only due to Wedding Wire manipulation and slanderous reviews they posted full of outright lies as couple wouldn't pay bill - STAY AWAY

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Lauren S. – WeddingWire Rep Over a year old

We're truly sorry to hear you feel this way. Have you been able to speak with your personal Customer Success Representative about your paid listing? Your representative is fully equipped to help you manage your account and make sure you're making the most out of your paid membership with WeddingWire. Please reach out to us at support@weddingwire.com us your account information and we will be sure to connect you with your personal Customer Success Rep so that they can lend some insight!

Vendors are also encouraged to dispute reviews that they feel violate our Terms of Use. Once a vendor disputes a review, it's our job to ensure that the review was written by a legitimate client of that business. If you would like assistance disputing a review on your storefront, please include this information in your message and we would be happy to help!

-Lauren