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Joanne M.

Contributor Level

Total Points
81

1 Review by Joanne

  • Brookstone

1/22/21

I purchased a heat massager for legs fir my husband for Christmas. After opening on Christmas he called his Dr to make sure he could use it. His Dr did not recommend he use it because of his HBP. Well, unfortunately the next day we both showed symptoms of Covid and tested positive. My husband was hospitalized I recovered at home. We are just getting around now so I called Brookstone several times to speak to a supervisor. I was told no returns after 30 days. I explained that we were sick, my husband was in hospital they still said no. They told me to contact the vendor, ReAthlete. I did and received the same answer, no returns after 30 days. We are retirees in a fixed inches, and these are unprecedented times ( Covid)
How can burn cinpanies be so unfeeling and cold. I will NEVER buy anything from Brookstone again.
Oh and they get one star only because they will not let me submit with no stars.

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