joanne k.

Don't be fooled by Colin and his sons' initial pleasantries. They are very dishonest and once you have paid, they are rude and aggressive, in the end I couldn't even speak to them as their manner was so aggressive, I was both upset and scared. Colin also threatened my local garage with violence after they called for payment of repair, he had agreed with them he would pay he refused to pay of course once the work was done.

I bought a £******* car from Colin at GT Performance earlier this year (Which to me is an awful lot of money). Initially Colin couldn't have been friendlier more helpful, that was up until the point id paid him.

Where to start:
As part of the sales agreement Colin agreed to have a full service done. The MOT had also expired so this needed to be done He lied as on taking the car immediately to my regular local garage none of the filters had been changed, no oil change etc etc. I asked Colin for the service paperwork which he kept promising but never delivered as it clearly hadn't been done. I actually drove away with the car on collection (Kent to London) to realise on the motorway the wing mirrors were loose and kept dropping down and the front window water spray was broken so I couldn't clear the window screen which made my drive home in my new car both unpleasant and dangerous (What should have been an exciting and pleasurable experience). I'm not sure how the car was in this condition after apparently a full MOT and Service had been done prior to me collecting the car as it was unsafe.

Only after payment and being given the keys where we to discover:
No logbook (I did get photocopies of the service history which he had got from Landover)
No Manual
No Spare Key
No Petrol Cap Key

Shortly later we discovered:
Dent in the front side of the car which had been sprayed over
Heated seats don't work, and general heating doesn't work properly
Leaking windows to the point the seatbelts are soaking when it rains and also you get wet when putting it through the car wash

After a lot of back and forth I took the car back to Kent (an 80-mile round trip). Colin had said he would send somebody to collect it to sort out the issues, but he kept cancelling and then told me I had to take it back myself. He said it would be a few days and he would have somebody deliver it back to me in London, a week later I had to chase and he was only just looking at it and my boyfriend had to go back to Kent to collect it as he said he had no driver to bring it back to me (I wouldn't go as I found his behaviour had become increasingly rude and intimidating). He fixed nothing just giving excuse after excuse, he said he had fixed the window seal, but it still just leaked as my boyfriend checked it whilst there with Colin. He agreed with my local garage he would cover the cost for them to fix the leak, so we didn't have to drive back to Kent again. My garage later called him for payment and Colin refused to pay and threatened him with violence. Subsequently I had to pay my local garage.

What should have been such a treat buying a car turned into an absolute nightmare. I have been unable to rectify most of the issues and am now sure to lose a lot of money on the vehicle. I really don't know how this business is getting away with this dishonest and aggressive behaviour, especially threatening people that they will be beaten up by his Albanian friends.

Be very careful dealing with these people