Joanne H.

I've had a hotel booking to Turkey through Travel Republic for three years as we have been unable to go on holiday for the past 2 years due yo Covid. Yesterday I checked my booking as I do periodically and found that I could book the same hotel for the same dates in identical rooms for just over £50 cheaper. As such I rang up and spoke to a nice man who confirmed the new price and said he could change it and I would shortly receive a confirmation email. However, no email arrived and when I checked today it said it was still processing. As such I rang again. This time I was told the price had gone up over £70 and I needed to pay the new price. I explained my phone call yesterday and told the man that I was not happy that I was being told I now needed to pay over £20 more than the original price because that booking had been cancelled and how their website was still showing the lowest price. I was told very rudely that my options were to cancel or pay new amount. I explained I did not want to cancel but again did not feel it fair that I should pay a new even higher amount especially when the website still had the old amount and how this was false advertising but he then told me we were going round in circles and put the phone down on me. He then had the audacity to cancel my booking despite me specifically saying I did not want that to happen. As such I am disgusting by their attitude and advise anyone NOT to use them unless you don't mind them changing your booking making it more expensive and then cancelling it!