My only negative is the shipping time, however it is easy to track order through account. No excessive waiting. I have had one order error - wrong color which I kept. I have found merchandise to be of quality... ordered several cool open sweater/coats which were pretty much as I expected... no really up to the compair price but that would be too good to be true. I have had to talk to customer service several times - cancelling orders I changed my mind on and clarifying payments with no problem.