After flying 12 hrs I tried to check into hotel and was told that my reservation had been cancelled by Bluegreen. I had to take a cab to their welcome center. While there, the lady behind the desk knocked my cell phone off and it crashed to the floor. Her response was "Oh did that break?" I said yes, she just smiled and did nothing. I was not impressed with the lack of concern for either of my problems. At my presentation I was promised that they would either fix or replace my phone $600. I declined to buy a timeshare and I have not heard a word from them since. I would never buy from them or recommend them!