Joanne D.

Bought over $200 worth of items. They don't have return labels like normal companies. They get you to send it back yourself, then claim to have never received the returns. They kept my money, the items and I had to pay postage. Their customer service is downright abusive. They are slow to respond, gaslight you and do nothing to help. Because they know that they routinely steal stuff and don't refund. Avoid. This is a truly unethical company. They are registered in the UK but you can't file a claim in court there because they sell through their US e commerce site. They promote after pay for payments so you can't have buyer protection like with credit cards and PayPal. Awful.

Ordered items with 10th June delivery date. Found out days later after they took my money that they wouldn't arrive until 18th. Refused a refund. Now estimated at 28th and every time I contact them to say I won't be there and have to buy the items for my holiday elsewhere and remind them that they said 10th at point of sale, they say "rest assured your items will arrive soon". Or "please allow 21 days". No, they are not here and won't be here on the date stated and it not ok. I won't be around to return the items if they eventually show up, nor should I have to, to correct their mistake of such a ridiculously late delivery.