Joanne C.

I would put "zero" stars if I could. I canceled ordered as soon as I placed it. Received "canned" email that the order was updated, and not to request again. Funds never refunded. They claimed 2 days later that it was too late to cancel. Ordered on a Thursday, they claimed they could not stop the order, but shipped following Tuesday via USPS. They are not honest. I would never order anything from them again.

It really is a shame that corporations can "use" customers by taking their money but not care about their customers views of the product. No notification that Ancestry was going to change the format or program, just "dictated" that it would be permanent on 12/15/15.
No customer appreciation? I HATE THIS FORMAT AND NOW HATE ANCESTRY. I WILL NOT RE-SUBSCRIBE. And yes, you have to pay to get all the information you researched and stored.