I returned the bag to coach outlet and they received on oct 7, On oct 26th I called, they said I need to wait for 7-14 days but I have been waiting for 19 days and they still can't process my refund. They even told me that paypal is having an issue receiving my money so I called paypal and they said they have never received refund from coach outlet. I called coach again and they said they are processing. Now I still haven't gotten my refund yet. I will not buy from Coach anymore.