Joanna M.

My baby registry was Pottery Barn kids. I buy all gifts from Pottery Barn Kids as well. However, I will not be shopping their again, due to my terrible and frustrating customer service. I had called customer service due to poor quality of bookends I received from Pottery Barn. The book ends were for my daughter's room. The tips of the noses fell of both bookends after falling a few inches onto carpeted floor. My daughter proceeded to pick these pieces up and put them in her mouth I would not have bought these bookends if I knew they were so breakable and hazardous. But even worse, the customer service I received when calling and trying to explain the situation was the worst customer service experience I've ever had. I would not recommend Pottery Barn Kids.