Joanna L.’s Reviews of Sittercity & more

Joanna's Profile

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Total Points

Childcare

“Would choose a zero if it was an option”

5/20/19

Biggest scam out there paid over 100 bucks and never hired anyone. I contacted them on the my payment was going through and that wouldn't cancel. $105 for absolutely NOTHING and they don't send you a heads up email that your payment is going through. Scam I'm posting this on LinkedIn and every Facebook group I'm part of

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Sittercity C. – Sittercity Rep Over a year old

Hi Joanna, thank you for your feedback and we are sorry to hear of your disappointment in your membership subscription. All of our Premium Membership plans are subscription based and automatically renew unless canceled, as stated on the sign-up page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team. We understand that life is busy and it can be easy to overlook our auto-renew policy. We routinely review our communications, and your feedback is very helpful as we look to reduce the potential for confusion.