Oh dear. I wish I had read the reviews on here before I placed my order. If you haven't done so already, please dont use this firm. Save yourself a headache. I dont know how this company are still operating a business. I placed my order 12 days ago and it still hasnt been shipped. I have sent 2 messages, neither have been replied to. No communication. What a crap way to run a business. Either get on with sending me my goods, or give me back my money!
Dont fob me off with a copy and pasted reply about shipping or something. Your words "Some order can take between 5-10 business days to process" well it beyond that now, so sort it out please.
Dear Joanna,
We regret any inconvenience or frustration that your experience has caused you.
Sometimes, due to the stock issue, we will advise customer to exchange the out of stock item for another item or cancel the item.
We sincerely appreciate your understanding.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you,
Twinkledeals Team