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The company advertised a full refund, required an expensive shipping service to return the coat, and after TWO YEARS OF WAITING for a refund with SHAMEFUL DELAYS and POOR COMMUNICATION, they had the nerve to deduct fees the refund. I was refunded roughly half of what I owed. This is a pyramid scheme, do not buy from them, the hassle is not worth it.
After over a year of frustration, they issued a refund--but FAR less than the original amount. Do not do business with this scam company under any circumstances.
Over a year later and I am still waiting for a refund, I was a Kickstarter original backer. The company is completely unresponsive, an utterly incompetant and possibly criminal business.
Hello Joanna,
We apologize that the refund was delayed, and we are glad that we were able to have your refund issued despite your card being invalid on Kickstarter.
Joanna F.'s review of NorthAware earned a Very Helpful vote
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I ordered this as a kickstarter in July, expecting delivery in October. Nothing came. Emailed...
Do not be fooled by the pictures... the ratty faux-fur trim puts the coat in Walmart-on-sale...
Hello Joanna,
The refund that you were issued was for the amount that you paid for your products minus the shipping fee and the 10% Kickstarter fee which are both non-refundable.