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A friend of mine send a beautiful arrangement, but because of the cold weather here in NY, it was frozen by the time I got home from work & found it outside. I called a day or 2 later and the rep (Sheryl Ann) assisted me and replaced the froze plant with a new one at no charge. I was even able to change the destination to my office to avoid the plant freezing again. She was a pleasure to work with and it was fairly quick. I am very happy & would use them again, and again! :)
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