JOAN M.

JJHouse is a SCAM! Cares so much about their 7 day return policy but DO NOT CARE IF THEY DELIVER THEIR PRODUCTS 22 DAYS LATE!

Detailed time line of my order:

June 9,2019 - Order was placed with 7-9 days processing (June 18) and paid expedited shipping of $24.00 so I can have it by June 22,2019. Confirmation of payment received. With the note saying "Cancellation of made to measure clothing (mine are not made to measure) 72-120 are subject to restocking and material fees of 50%. After 120 hours, only shipping cost can be refunded on cancelled orders." And also, a note saying "we will keep you updated as we get more information from our dressmaker."

Did they keep me posted? NO! In 72- 120 hours, I never heard anything from them except that they received my payment.

June 12,2019 I sent a request to cancel my order because I never heard from them with the promise that they are going to keep me posted with the orders. There was no phone number to call leaving me the only option to send my request via a link that can be found on the website. I have to rush so I can do it within the time frame of 72-120 hours. But the link on their website was giving me error and failed attempt so send the request. Have to try to send my request every day.

June 20,2019 - My request finally went thru after days of daily attempts. Please note that if they keep their end of the deal, I should have my clothes by June 20.

June 21,2019 Email confirming that they received my request to cancel order with notation to "make an exception and refund you 40% of the items value plus the full shipping fee"

July 5,2019 Received an email regarding late delivery. What the heck! I already cancelled the order.

July 14,2019 Clothes delivered. 22 days later from their PROMISED EXPITED SHIPPING!

I sent another request to return the clothes but they said that it more that the 7-day window of return.

Hope you guys learn from my mistake of trusting this company. Read their bias fine print! Orders cancelled after 120 hours regardless of whether the clothes are made to measure or not (mine are not made to measure) are subject to restocking fee of 50% because according to them "tailoring has already begun) which is a BIG LIE because I did not receive any updates from then until July 5,2019. After 120 hours, guess what? Only shipping cost can be refunded. But wait a minute, they are still gonna send it to you after they confirm they receive your request to cancel and threats of almost nothing can be refunded to you so I guess Im stuck with these clothes. DO NOT TRUST JJHOUSE.COM