We obtained a Medical Alert for my mother in August of 2017. Fortunately, she never had to use it, so I will assume it would have worked had she needed it. She passed away in January of this year. The problem lies in that I returned all of the equipment via FedEx on 1/4/18. I contacted MedicalAlert on 2/20/18 re: the status of my refund. I was told the account was cancelled and a refund would be issued that day. No refund was received. I contacted MedicalAlert again on 3/19/18, and was told the refund would be expedited & that I should allow 24 - 48 hours to see the credit to my bank account. STILL NO REFUND! Today, 4/16/18, I called and received a recording stating that "due to a system upgrade, we are unable to answer your call directly, however please leave a message...we will respond to you within the hour..." I left a message. We will see if I receive a return telephone call. At this point, I'm thinking the whole thing is a scam to take advantage of the elderly.