This is my second review because I want others to know what you have to do to get action from ACS. I wrote both to the AZ Attorney General's office and to the BBB. Both places contacted the company, but got no response. However, because of that pressure, I finally got my exchange item sent to me this past week after four months, over 20 plus e-mails (answered by computer-generated ones), and numerous unanswered phone messages left on their phone. They do not give refunds, ask for the returned product back in new condition, and never send an exchange item. You draw your own conclusion as to how they are making money. Do not buy from this company!