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Joan F.

  • 1 Review
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Experience: Clothing & Fashion

Member since July 2019

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1 Review by Joan

7/15/19
Shoes had crinkled heel. I complained but was told to walk them on carpet? I don't have carpet. I expect better when I order on line. Shoe heel still crinkled. Poor after service.
rochiet
Rochie T. – Logues Shoes Rep
Dear Joan

Thank you for taking the time to leave a review.

Naturally, I am disappointed to read the content and we pride ourselves on offering excellent customer service so I hope you can accept my sincere apologies that your recent experience was unsatisfactory.

I was in contact with you via email on the 9th & 10th july and had offered to refund your shoes and postage cost or to replace your shoes with a different pair of the same style. As we did not receive a reply we assumed the you were

happy with your purchase. We left the decision to keep or return the shoes at your discretion as we didn't physically have the shoes to access for a fault.

I hope this does not put you off shopping with Logues shoes in future and we are given another chance to meet the high standards our customers expect.

Kind regards

Rochie - Customer Service

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