I ordered what was supposed to be a free pet bed and I just had to pay $9.95 shipping charge. I ordered this bed on September 21,2019. It is now November 12,2019 and I do not have my money or the pet bed. I wrote to this so called company four different times the first time they ignored me so I wrote again to which they answered they had to check with a certain department as to why I didn't receive my item. They said they would get back to me in a few days and rest assured I will get my item. That was on October 18,2019. I wrote again on October 25,2019 and got the same answer that they had to check with a certain department in shipping and they would get back to me. They never got back to me. I wrote them again today November 12,2019, threatening to go to the authorities if I do not receive my money back or my pet bed. I am now waiting to see if I get any justice. I do plan on reporting them to the Better Business Bureau and if I have to I'll see my lawyer. I'm so tired of these crooks ripping old people off just because we don't know the difference between a scam or a legitimate business. I must say I did get pretty nasty with them on this last letter and even called them scammers. To save anyone else any grief as I have gone through I beg you Do NOT ORDER from this company they are SCAMMERS!