Joan C.

I ordered a dress from venus.com as it looks so fantastic from their webiste, however I feel so disappointed upon received the dress for its poor fabric, wrinkles and very thin, this dress is made in China. I contacted the customer service asked how could I leave a review of the dress, they said: you need to wait 3 - 4 weeks for us to send you an email and reply back with your review. Wow... 3-4 weeks? No chance at all to write a review directly to their website. I am returning it, even they provided a free return label but I read the instructions that $6.95 will be deducted from the cost + shipping cost is also the responsibility of customer. Now I am hoping they will refund me the balance.

I love Doterra essential oils.

I have not received my order. I got a response from them after I wrote my review in SiteJabber, before this, they ignored my message that I sent to them. Now they offered to refund $8.00 only, this is not acceptable, it has been 45 days, I still have not received my order, this is not acceptable and I am requesting them to refund in full payment.
******Update on March 21,2016: After negotiations, Rosegal has finally refund the money to me and I received the refund in two weeks.