I received my order quickly. However, it was shorted 4 panels of curtains. I had ordered 8 and 4 had arrived. I called and spoke with Stephanie, and she asked me to send a picture of the label on the package, which showed that there were only 4 panels inside. I sent the picture and two days later another package arrived with the balance of the curtain panels. Not only was Stephanie, polite, friendly and ready to help but she accomplished what needed to be done very quickly. I would definitely order from J club again.