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JoAn B.

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1 Review by JoAn


When you dial the number for customer service *******890 for must leave a message first red flag... when i recd a call the next morning... I heard I I'm returning your call you left a message on our voicemail yesterday and I said oh yes it's regarding that bill that I owe I have state provided medical assistance so I have no copay nor self pay and she hung up on me click... So I called back and wanted to speak to someone right away impossible so I started googling doctorpayments.com and I got another number *******188. I believe it answered medical billing but again automated but a live person answered quickly after I held for a minute or two I explained that I was hung up on and she gave me another number to call *******565 and a live person answered again this time I gave her an account number that appeared on my bill from Baltimore Washington emergency physicians in Boston Massachusetts she claimed that she couldn't find my account number what I have was a 10 digit number she said she needed like a 13 digit number or one that begins with a letter?
And asked for my birthday to help look up my account 2nd red flag thats when i decided that I wasn't giving her any more information than she already had and hung up. I called my insurance company who said they contacted this scam company who claims they didn't have my insurance information but... I always provide my insurance information every single time prior to being seen. Its mandatory... So i need to investigate to see whats going on here. Scam? Maybe! Probably!

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