I purchased a cross body bag in early August that arrived defective. Their policy was if anything was defective they would send a return label including shipping. After 15 emails and requested pictures and videos sent to servicepeirrebuy to show the zipper was catching on the inside of the bag, their response was to use wax paper and or oil. Also, at one point instead of a bag they were sorry about the SHOES. This company has no honesty or integrity. The $33.00 will not make or break me but a person or company should honor their word. DO NOT BUY FROM T HIS COMPANY!