J O.

I purchased a brace and paid for overnight shipping. Three days later and my order has yet to ship. These are not people with integrity. Jorge guaranteed me my order would ship yesterday. He was also untruthful in telling me their company had tried to contact me several times the day before. I received zero missed calls and zero voicemail messages from their company.

1. I placed my first order with Goop online and received a website error when trying to finalize my order. 2. Contacted Goop and was told the reason was that they didn't have my billing address, so I gave it to them for them to enter and "force my order through on the backside." 3. To my reply with my billing address, Kelsey responded that the item I ordered - which was available when I placed it in my cart - was no longer available. 4. I asked why the subscription option which was available over the weekend when I placed the items in my cart was not appearing to provide the regular service and lower price. 5. Melisa responded subscriptions were no longer being offered for one of the products and that when the item was back in stock, the subscription option would once again be available. 6. I responded that the subscription option was also not available for the other item in my cart which had also been an option when I placed it in my cart. 7. Melisa then responded that they had turned off the subscription option for its Goop line. 8. Melisa, the "customer experience" representative completely disregarded that all items and options were available when I placed the items in my cart a day or so ago. 9. When I told her that for the first time I had ever placed an order with Goop and that I found the whole thing very frustrating, she replied in total "We sincerely apologize for your poor experience." I expected more from Gwyneth's modern life business. These people, especially Melisa Lerner, have no class and no sincerity. SoulCycle would never treat its customers like this.