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J O.

Contributor Level

Total Points
160

2 Reviews by J

  • Alibris

1/20/22
Verified purchase
Reason I chose this business:

Great items at the best prices

  • ipsy

5/2/20

I've only been subscribed to IPSY for a month and I'm already so done with them. My first bag suddenly disappeared from the app so I had to send them an e-mail to ask where my bag was. Fortunately they replied right away and sent me a tracking number. I was able to receive this order yesterday.

But I have two other orders that I still have NOT received because of "insufficient address" which makes absolutely no sense as they were able to send me my glam bag. I e-mailed customer service about this and they told me that the apartment number was missing from my address. Again, this makes no sense as I was able to receive a package from them in my mailbox (which has my apartment number on it). I told them my address was complete but their representative insisted that they "verified" my address and that it did not have my apartment number. So at this point they're just trying to place the blame on me. Not only that, they're making me contact the carrier myself. I tried contacting the carrier and they told me to contact IPSY. So who's gonna help me? I still have two orders pending from them plus the glam bag for this month. I'm asking for a refund for the two orders because I don't want to give them my money after all the stress they put me through but they haven't responded. I tried to get my bag for the month cancelled as well but they don't do refunds. I think it says a lot about them that they don't do refunds. All in all they are just very inefficient and have AWFUL customer service. Insisting I didn't put the correct address, really? Just admit you're wrong and give me a refund. See photos for reference. FedEx - the one I received. DHL - the one with "insufficient address". Email - customer service not being helpful at all and just insisting that my address is incomplete.

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Tanya T. reviewed Alibris
3/28/24

Gr8 price & user friendly website

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3/28/24

Awesome place for books.